Every paid HumanFlow plan is a subscription you can cancel at any time. There is no contract term and no cancellation fee. HumanFlow is operated by Lacewing Technologies LLC, 30 N Gould St, Ste N, Sheridan, WY 82801, United States.
The free plan is the trial
We would rather you knew what you were buying than had to ask for your money back. The free plan runs the same humanizer and the same detector as every paid plan. What paying adds is volume, and one thing: the sentence map, which highlights every scored line in your text. The free plan still reports the score, its confidence and how many sentences fell in each band, which is enough to judge the output. Use it first.
When we refund
- Within 14 days of your first payment — for any reason, in full, no questions asked.
- A renewal you did not intend — tell us within 14 days of the charge and we will refund it, provided the new period is largely unused.
- We could not deliver — if a fault on our side stopped you using what you paid for, we refund the affected period whenever you tell us.
- Duplicate or incorrect charges — always, in full.
When we usually do not
- Allowance used and results delivered, later in a billing period.
- Dissatisfaction with a detector score. Scores come from statistical models that disagree with each other — see what accuracy means. We never promise a particular score, so we cannot refund against one.
- Accounts closed for breaching the Acceptable Use Policy.
These are defaults, not rules we hide behind. Ask if your case is not covered.
Who refunds you depends on where you bought it
- Bought on the web — we refund it. Card payments are processed by Stripe, and an approved refund goes back through Stripe to the card you paid with. Ask us.
- Bought in the iOS app — Apple refunds it, not us. We never take the payment, cannot see the card and cannot reverse the charge. Request it at reportaproblem.apple.com or through Settings → your name → Media & Purchases → Purchase History. Apple applies its own rules and its own window. If Apple refuses and you think our policy above should have covered you, write to us anyway and we will look at what we can do on our side of the account.
Cancelling an App Store subscription also happens in the App Store. Deleting your HumanFlow account does not cancel it — see account deletion.
Cancelling
Cancel from Billing at any time. You keep access until the end of the period you have already paid for, and you are not charged again. Cancelling is not the same as a refund — if you want both, say so.
How to ask
For a web subscription, email support@humanflow.pro from your account address with the date and amount. We reply within two business days. Approved refunds go back to the original payment method and typically take 5–10 business days to appear, depending on your bank. For an App Store purchase, use Apple's route above — we cannot start it for you.
Your statutory rights
Nothing here limits rights you have under the consumer law of your country. Where local law gives you more than this policy does, local law applies.