Every paid HumanFlow plan is a subscription you can cancel at any time. There is no contract term and no cancellation fee.
The free plan is the trial
We would rather you knew what you were buying than had to ask for your money back. The free plan runs the same humanizer and the same detector as every paid plan — plans differ by volume only, never by capability. Use it first.
When we refund
- Within 14 days of your first payment — for any reason, in full, no questions asked.
- A renewal you did not intend — tell us within 14 days of the charge and we will refund it, provided the new period is largely unused.
- We could not deliver — if a fault on our side stopped you using what you paid for, we refund the affected period whenever you tell us.
- Duplicate or incorrect charges — always, in full.
When we usually do not
- Allowance used and results delivered, later in a billing period.
- Dissatisfaction with a detector score. Scores come from statistical models that disagree with each other — see what accuracy means. We never promise a particular score, so we cannot refund against one.
- Accounts closed for breaching the Acceptable Use Policy.
These are defaults, not rules we hide behind. Ask if your case is not covered.
Cancelling
Cancel from your account at any time. You keep access until the end of the period you have already paid for, and you are not charged again. Cancelling is not the same as a refund — if you want both, say so.
How to ask
Email support@humanflow.pro from your account address with the date and amount. We reply within two business days. Approved refunds go back to the original payment method and typically take 5–10 business days to appear, depending on your bank.
Your statutory rights
Nothing here limits rights you have under the consumer law of your country. Where local law gives you more than this policy does, local law applies.