Their pricing page publishes a monthly allowance — 10,000 words on the entry plan — and says nothing about how much you can put through in one paste. Ours publishes both numbers: 25,000 words a month on the $18 Writer plan, and 5,000 of them in a single request.
For most work the unstated one sounds better, and for short pieces it makes no difference either way. The distinction bites on a long document. If you are pushing a 6,000-word chapter through in one go, our plan tells you in advance that you will be doing it in two passes. Theirs tells you nothing, which means you find out by trying.
This is not a criticism of their product, it is a criticism of the disclosure. An unstated limit is not a promise that no limit exists — it is an absence of information, and we have marked it as one in the table above rather than reading it as unlimited. If they publish a figure, we will quote it.