The 300-word trial is where most people stop. It is one long paragraph — enough to confirm the tool returns something, not enough to see whether it holds an argument together, which is where every tool in this category actually struggles.
The guarantee is the other reason, in both directions. GPTHuman advertises bypassing all AI detectors. Some buyers want exactly that; others read a promise about the future behaviour of systems the vendor does not control and go looking for a tool that claims less.
None of that makes GPTHuman a bad tool. It makes it a tool with a shape, and the question is whether that shape matches your work. Our full HumanFlow vs GPTHuman comparison sets its numbers against ours in detail, including where GPTHuman wins.